Free Shipping on all orders Australia wide!
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      We provide FREE regular shipping Australia-wide on all of our products. Other shipping options, such as Express Post, may be available at checkout for an additional cost.

      Processing times for orders will usually be 1-3 days. If your order is urgent, we recommend upgrading to Express Post as shipping delays can occur.

      We offer international shipping to New Zealand for an additional fee, calculated at checkout. The international shipping cost does not include customs, duties, or taxes in the importing country. It is the buyer’s responsibility to research and pay the customs, duties, and taxes that may be payable in their own country.

      If you receive an item that has been damaged in transit, please contact us immediately. We request that customers email us with photos of the damaged goods and any relevant details so that a claim can be lodged with our carrier. If you receive damaged goods, a refund or exchange will be issued.

      White Fox Memory Books is not responsible for any delays, lost shipments, or orders sent to incorrect or invalid addresses as a result of customer error.

      For any enquiries in relation to Shipping, please email us at admin@whitefoxmemorybooks.com.au